Shopping guide

🛒🛍️ SHOPPING GUIDE

1️⃣ 👑 VIP Membership Program

Accumulate purchases totaling 1,000,000 VND to become a VIP Member!

📌 Exclusive VIP Benefits:

  • 👑 Permanent 5% discount on all helmets
  • 🎁 Successfully refer a friend to become a VIP and immediately receive 100,000 VND in shopping credit!

📋 Actual offers will be displayed on the checkout page.

2️⃣ 📞 Order Confirmation

After placing an order, a staff member will call to confirm the order details and information with you.

📌 Note:

  • 📱 Orders are only confirmed after phone verification
  • ⏳ Please keep your phone lines open so we can contact you as soon as possible
  • ❌ If we cannot reach you, the order will be temporarily unprocessed

3️⃣ 🚚 Free Shipping

Orders from 600,000 VND will receive free shipping.

📋 For details on shipping areas and methods, please see "Shipping Policy".

4️⃣ 💳 Payment Methods

We offer the following payment methods:

📌 Payment Options:

  • 🏦 Bank transfer
  • 💵 Cash on Delivery (COD)

📌 Note:

  • 🏦 Bank transfer orders will have expedited delivery as no collection fee is incurred
  • 💵 COD orders are paid directly to the shipping carrier upon delivery

5️⃣ 🔄 7-Day Return Policy

All orders on the website are subject to a 7-day return policy (does not apply to trial use). Products must be in new condition and with complete packaging.

📋 Please see details at "Return & Refund Policy".

6️⃣ 🛡️ Product Warranty

Products at our store are warranted for 1 to 5 years (depending on the product type).

During normal use, if a non-user-induced defect occurs, we will provide warranty support.

📌 Warranty Scope:

  • ⚙️ Defects in helmet accessories (visors, latches, ventilation systems, etc.)
  • 🔩 Defects in locks or product structure

📌 Warranty Does Not Apply To:

  • 💥 Damage due to impact, dropping, or strong force
  • 🔧 Incorrect use or unauthorized modifications
  • 🪛 Scratches, wear and tear during use
  • 🧴 Aging of lining or consumable materials
  • 🚨 Damage due to accidents

7️⃣ ✨ Free Helmet Cleaning Service

When you purchase a helmet from our store, you will receive free cleaning for 2 years. This keeps your helmet 🪖 clean, comfortable, and odor-free!

📋 Subject to store regulations or actual condition.

8️⃣ ⚠️ Stock Availability Note

Due to rapid changes in inventory, stock status on the website is for reference only. 📞 If you need an item urgently or want to ensure availability, please contact us before placing an order.

9️⃣ 📦 Please Record a Video When Receiving Your Order

Please record a video of the entire unboxing process immediately upon receiving your order.

🎥 If the item is damaged due to shipping error, the unboxing video is mandatory evidence for claiming support.